Quilting and Patchwork

5 Customer Service Tips for Your Quilting Customers

by Mary Emma Allen on October 15th, 2008

 QuiltingAndPatchwork.com

Customer service and customer relations are very important for maintaining your business. What are some of the tips to keep in mind when we encounter customers who may not be entirely satisfied with our service or product.

We must realize that satisfied customers often pass along the word about your business.  However, angry ones may be more vocal, especially now that many are into blogging and online communication.

1.  Encourage customer feedback and learn to handle it in a diplomatic way if you don’t totally agree.
2. In today’s “instant results” world, many people aren’t patient and are quick to place blame…but not on themselves. This becomes something we need to keep in mind as business owners.
3. Sometimes we have to “lean over backward” to satisfy our customers.  Then we decide whether we can satisfy them and whether we really want to keep them.
4. Sometimes, no matter what you do, you won’t satisfy a customer and are better off without them.
5. However, try, as much as possible, to have the parting amicable.  Angry customers can influence adversely current and future customers.

Do you have any tips for dealing with difficult customers?

(c)2008 Mary Emma Allen

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